Windows hello status not working after update. Press Win + I to open the Settings app.

Windows hello status not working after update Click "Contact Support" at the bottom. When I go to sign in options it says "Require Windows Hello sign-in for Microsoft accounts" but the setup is greyed out (See Dec 20, 2024 · Due to the holiday, I did not get a chance to test, but I did just now. Feb 15, 2020 · After the latest update, the camera on my Surface Pro 4 no longer works with the sign in. ; Go to the General tab and select the current certificates if there are multiple certificates, and then select View Certificate. You could try a few troubleshooting steps below and see if it helps. **Restart your device. But, Windows facial recognition worked just fine with Windows 10. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. This type of authentication has special guidelines when using a non-Microsoft CA for certificate issuance, some of which apply to the domain controllers. 26100. Resolution: This issue was resolved with Windows updates released October 8, 2024 (KB5044284) or later. " I can still sign in using my pin but fingerprint and facial recognition don't work. Jan 17, 2025 · Hello, Eli Sha. 170 after updating again as usual nothing worked. Nov 15, 2024 · Step 1: Uninstall the Recent Update. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Press Win + I to open the Settings app. 4890. Restart your device and check if the fingerprint and PIN functions are restored. Also ,Right click on Properties and set its startup type to Automatic and click on Start. I bought it brand new from Best Buy March 24th lol. This is really frustrating. Option 1. Clear NGC Folder Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Note that, once you install the Windows update addressing this issue, it may take up to 48 hours for the Windows 11, version 24H2 update to be offered via Windows Update. Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. Turning off Fast Startup has no effect. Mar 5, 2023 · So you will probably have only two months of Windows updates. It says that Windows 11 does not recognize my PIN. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. Regards, Aug 28, 2016 · Hello everyone, A few weeks ago, my computer underwent some windows updates. Sep 27, 2024 · I did this but the system does not recognize the usb-c keyboard nor the bluetooth mouse. Dec 23, 2024 · Hello Dale and shadowsports, Hoorah, joy in the house! Worked! I tried browsing to the folders and drivers that I previously downloaded, so in my haste did not manage to determine which driver was the one that made my Imageclass MF242DW canner and Scansoft app start working again, but it is now working! Apr 11, 2018 · Besides the usual uninstall/reinstall camera [done several times], update group policy [done], update BIOS [done recently, camera had been working until windows update after the flash of bios], and I will absolutely not downgrade windows or fresh install or any related option for A CAMERA. Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. 0. disability status, or caste. You will see "Chat support" and "phone support" options, please contact them during working hours, you will get one-to-one support Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. We're happy to help. If you can uninstall them, this may be the most direct solution. Nov 27, 2022 · I recently updated my system with the Windows 11 22H2 update, and after the restart, I was unable to sign in with my fingerprint or PIN, therefore I had to reset the PIN through my Windows account. May 5, 2022 · However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. I did not need to disable anything in device manager or update any drivers outside of the most recent windows updates. 537. This is the problem. Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . After you've installed the necessary updates, select Start > Power > Restart (or Update and restart). and then after that, I repeat the steps again to keep my work going. ” Jun 13, 2020 · To check for updates, select Start > Settings > Update & security > Windows Update > Check for updates. Feb 24, 2025 · I recently re-installed my Windows 11 PC. Sometimes, updates can fix underlying issues. Add new Hello Login Pin - confirm new pin . Fortunately, I rolled back to 23H2 via System Recovery --> Go back feature. 1 for Windows 11, version 23H2 for x64 (KB5045935)", "2024-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5046633)" and so on just to name a few. A screenshot from device manager: OEM Driver Package link: - Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. After the removal and restart, go back to Settings > Accounts > Sign-in options. (status: 0xc000015b, substatus: 0x0). When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Z - MSFT | Microsoft Community Support Specialist 3 days ago · These devices will not be offered or install Windows 11, version 24H2 via the Windows Update release channel. Once downloaded, have it installed and check if it's going to work properly. After searching the web, I've found out that this updates causes that for some games and the suggestion was to roll back to previous version - which I did. Try signing in with fingerprint authentication again. It happened recently after a windows update. Microsoft Entra hybrid join supports the Windows 10 November 2015 update and later. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Hello, We are currently experiencing issues with the implementation of Windows Hello for Business in our organization. I spent 4 hours with a Windows specialist on line and he never got it to work. after updating to 22H2 I noticed that the fingerprint reader always doesn't work when first waking up the laptop after the last shutdown. Waquitnted to go through the process again. 4. It was working properly with Windows 10, but does not work after I upgraded to Windows 11. It has an IR camera. I am on 24H2 with latest updates. Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . Installed on: ‎10/26/2024. The camera actually works properly. I have a Dell Latitude 9510. The most basic thing we need to learn to maintain a PC is how to keep the latest manufacturer's drivers current. Check Windows Hello for Business Policy: o Review the Windows Hello for Business Group Policy settings applied to the Hybrid AD-joined devices to ensure they are configured correctly. After doing some digging it appears that Windows Hello has simply left the chat. Version: 24H2. No frame to see. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. Jul 14, 2022 · Hello. Feb 28, 2025 · Visit Settings -> Windows Update -> Update History -> Uninstall updates, and click the Uninstall button next to the update you want to eliminate. Dec 16, 2024 · I am unable to unlock my windows 11 computer after a windows update. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. How to Roll Back Windows Builds. Let me help you solve the problem that the taskbar doesn't work after the update. If I do a restart however, Mar 1, 2021 · Recently after reverting to the last windows update, my pin has not been working. Please let me know if you can help! Thanks, Shaheer Jul 10, 2021 · Sometimes, but not always, Windows 10 updates can cause some glitches. Here the info about my pc: MODEL: HP 15-dw0014nl. H. Windows Hello Enhanced Sign-in Security were temporarily restricted from receiving the Windows 11, Dec 5, 2024 · After the Windows 11 24h2 update was installed today, my new Lenovo Ideapad Windows 11 laptop will not connect to the internet so a new update or fix to this update will not work for me since I wouldn't be able to get it. Dec 21, 2024 · Camera on Dell laptop stopped working after windows update, says no camera connected, tried everything including factory reset, nothing has worked This is so ridiculous, none of the solutions out there work. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Did you get the solution for this? Please share. Perform a Windows Reset. It returns the message “Your credentials could not be verified. Try running Windows 10 as well in Safe Mode to check if the issue is not caused by a 3rd party program. Apr 2, 2024 · But we have a pair of HP Laserjet 7740's and a HP Laserjet Pro M283; none of them were working for printing from the afflicted PC following Windows Update. Jan 19, 2025 · Hi, After the Windows update 24h2, the audio of my laptop ASUS Zenbook UX5304MA works for a few minutes and then stops working. Go to Computer Configuration > Windows Settings > Security Settings> Local Policies > Security Options. "This option isn't available. As stated, it was working fine before I reinstalled. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you. Go to "Settings" > "Windows Update" > "Advanced options," and under "Recovery," select "Go back to the previous version of Windows. After this update the usb c port worked again. Hope this helps someone. After installing Windows 11 facial recognition does not work. I did this to fix some screen tearing issues I had, and since restarting this has happened, I found a way to get the settings that allow me to reset, repair, restore and tried to repair and it failed, I was going to restore but Sep 16, 2023 · 4-Click on Start > Settings> Windows Update 5-Make sure that all available updates are installed 6-When finished, try to install Windows Hello again If the problem persists, you can perform the repair upgrade using the Windows ISO, this procedure will repair all Windows files, apps, services, and registry keys. May 1, 2022 · When I updated to windows 11 the fingerprint reader didn't worked then I uninstalled the device and restarted my computer and hoped that it should work but nothing happened then I updated my driver's manually (Iam using realmebook 11th gen i3 ) and the driver is goodix fingerprint 3. I had 7 updates but think the update that probably fixed it was called this: "Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera" Nov 24, 2024 · Leonard Tait, hello! Welcome to the Microsoft Community. (Code 45) Jan 10, 2025 · After that, we can try to make some adjustments for Windows Hello or PIN. I have not been able to recover the Microsoft Account password that I initially used to install Windows 11, because it was an Outlook account that I set up only for the installation and never used again. See fixes for fingerprint reader: Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. Same as step 1. Enable Biometrics in Group Policy Editor. I have tried rolling back Hello Camera driver to 1. Try creating the PIN again or check for system updates. 8 for Windows 11 for x64 (#KB5009469). Jul 18, 2024 · Ensure your Windows is up to date. My Windows Hello ( Fingerprint/Face Recognition) has stopped working after I changed my user account to administrator. 0 19045, 06'23/2019 20H1. Not all Windows Hello for Business deployment types require these configurations. Dec 1, 2024 · If this does not work it is recommended to try uninstalling the update. However after update was completed, I've noticed that some of the games I play are very laggy. Restart your computer after the installation to see if the PIN issue is resolved. It is Dell inspiron 13-5378. Threats include any threat of violence, or harm to another. The Settings in Account -> Sign In options show "This option is currently unavailable" under both Windows Hello and Fingerprint options. 3. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. Current os build: 22631. And clearing the TPM's information will refresh your Windows Hello data, which again has the potential to help you reset your PIN and reset the data for Face Recognition. This just started happening after the most recent Microsoft update. Fingerprint sensor is not responsive Jan 10, 2025 · My Windows Hello stopped working as well. I cannot put in the bitlocker recovery key to continue to remove the update. 1 for Windows 11, version 23H2 for x64 (KB5042099) Oct 30, 2024 · It does not work either. I am up to date with all my windows and device updates so I'm really not sure what the issue is. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. CAD software and Rendering, yes. Gpedit is only available on WIndows 11 Pro but can be added to Home (look for how to on the net) Run GPEDIT. It gives me the following: Couldn't turn on the camera. Based on your description, it seems your fingerprint stopped working after the latest Windows updates. I can see your laptop's camera isn't working after an update. Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. " "We couldn't find a camera compatible Dec 19, 2024 · Here are the Windows specifications: Edition: Windows 11 Home Single Language. Then import any drivers from the PC maker's Support Downloads web page for your model that are newer or branded instead of generic. Hello, the PIN option is no longer working after updating the BIOS of my Gigabyte B150 HD3P Mainboard. Look for Windows Biometric Service and Windows Audio Endpoint Builder , right click on it and select Restart c. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52796844. Audio not working after Windows Mar 6, 2024 · o Ensure that the certificate templates in the on-premises AD are correctly configured for Windows Hello for Business. Remove Hello Login Pin - enter password to remove pin . This is a fresh install of windows 10 with the latest updates. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. But still, it's not working. Delete the old database. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS FOR FACIAL RECOGNITION AND AFTER SOME TIME MESSAGE SAYS TRY ENTERING PIN. sign in using PIN" If I try to set up face Jan 6, 2025 · Hi, I installed the new windows 11 24H2 update about a week and for whatever reason my wifi drivers have stopped working (specifically the Killer (R) Wi-Fi 6E AX1675i). As an engineer I first define the problem and what the issue is and then I fix it. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. My camera works for Jul 28, 2023 · Windows Hello using face, fingerprint or PIN might be affected. Method 3 : Remove PIN and add it again. After this, check to see if you can set up Windows Hello Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. Click on it. Open Command Prompt (Run as Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. 5 and 4. Setup fingerprint for login - program new fingerprint . Firstly, you can uninstall Windows Update, Windows+I to open System Settings, click Windows Update History, uninstall the update and see if that solves the problem. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Re-registering my fingerprint is also not functional. Select the update you want to remove from the list and then select Uninstall. When I visit settings, and open accounts>sign in options>windows hello pin, it says to add pin but my pin is already there and it appears on lock screen also. (Which, of course, does not work. Dec 20, 2024 · I am setting up a new elitebook. Jan 2, 2022 · Hello, After Updating the surface pro 7 to windows 11. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. I have looked up previous forums as this is a fairly common issue. 140. Jan 20, 2018 · Hi Troy. this same update bricked my windows10 virtual machine that I use for development. **Select Update & Security **Go to View Update History. Once done, kindly perform the additional methods on this article to further troubleshoot the issue: Jan 2, 2025 · Hello, If Windows 11 isn't offered to you through Windows Update, that means Windows 11 24H2 isn't available to you yet, either because your computer doesn't support it or your PC has yet to have Windows 11 released to you yet (Windows 11 might be offered to you on a rolling basis). I had Windows 10 Home 64 ver. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Nov 24, 2022 · Sumit, Hello, Microsoft advised following the issue being raised after the 22H2 release to just use the PIN, until addressed. ; Right-click on the issuing CA server and select Properties. Run Hardware & Devices troubleshooter. 10. Turn off Fast Startup. Jan 18, 2024 · Hello，Brett B24. Our devices are hybrid-joined and updated to the latest 23H2 build, we activated We have many users that utilize Windows Hello with their domain accounts. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. I tried uninstalling and reinstalling the drivers. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you. In this example, we are uninstalling an update for the month of May 2024. 6) If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http Oct 15, 2023 · On Microsoft's page, it says to reinstall the update after RestoreHealth, but it failed again, getting stuck at 99% and then saying "Couldn't complete the updates. Thank you for posting in the Microsoft community. If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Repeat this process twice. I have already updated the Biometric Driver from the device manager and even contacted the Windows Support. The best way to resolve this is by visiting your device's manufacturer website and download the latest Camera driver. May 6, 2024 · About a month ago I started my pc for the day as normal and my PIN didn't work. I'm running Windows 10 Pro 64bit. Follow the prompts to complete the uninstallation of the update. After update it say ca it turn on camera. Restart the biometric service. Install updates manually. Its streamlined, and cool. Oct 23, 2022 · Hello BriannaTQ. Feb 17, 2022 · First, double-check if your machine is up-to-date with the latest security patches: Kindly go to Start > Settings > Windows Update > Check for Updates. On the list that appears, select update you want to remove, and then select Uninstall. However, the option for fingerprint recognition sign-in is displayed as "This option is currently unavailable; something went wrong. Navigate to Windows Update > View update history > Uninstall updates. Undoing changes," and we're back to square one with the Start menu problem. After the roll back to 23H2, my camera restarted to work like a charm. Deleting the NGC folder can help you reset the PIN. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Any solutions? I've already tried using System File Checker, there were no issues found. Oct 9, 2023 · previously it was on Windows 11 21H1 and even windows 10 , Windows Hello worked nicely without any problems. It ask me for my pin code every time. NET Framework 3. According to your description, your Windows facial recognition has problems after installing the update patch KB5048685. Since then Windows Hello facial recognition does not work' Dec 17, 2024 · I had the same issue, I ran updates in Dell SupportAssist and my Dell built-in laptop camera is working again. Modify Windows Hello Group Policy settings. I can't seem to add Windows hello to the camera's privacy settings. Affected I would say that about half the times it stops working, the lock screen also flashes. One user had to reset their Windows due to issue that were caused after the Anniversary Update. Try to uninstall the update. 2605. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". After it updated to that, it then went straight to updating the Bios. I found a similar post saying to disable Windows Hello. Before the update windows was unlocking after the face rec no request for the pin. After you have uninstalled the update, see if this happens again! Nov 29, 2024 · The latest ones are "2024-11 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5046732)", "2024-11 Cumulative Update for . Run Hardware & Devices Troubleshooter. Not having the possibility to use camera in your laptop is frustrating. The fingerprint scanner glows green, but when I swipe my finger I get this Aug 15, 2019 · After the last Surface update, my Widows Hello Face Recognition doesn't work any more. The Fix: I refreshed Windows 11 with a new install of Windows 11 23H2 from USB, opting to keep files and apps. I could determine that the camera is not working (or working) by going to Device Manager. We have verified that it is not a hardware issue because Hello works with their local Nov 12, 2020 · I just got the Logitech Brio 4K Stream Edition working with the current Windows 10 Hello face sign-in. Then open Explorer and navigate to the following path. 30. Right-click on it, and then select “ Start” from the list that appears. Mandatory reading! Go to the forum on How to do a Clean Install of Windows 10/11. Any solution (all my Drivers and Hardware are up to date) * Moved from OK to resolve this windows hello camera issue, I finally reset the device, which didn't work, then reinstalled windows 10 from surface pro 4 device deleting all personal files and apps to fix a camera Feb 14, 2021 · See here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. Will the Known Issue Rollback (KIR) work, and will a new update be released with a fix? Oct 13, 2017 · Windows Hello is suddenly not working after update. However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. (using current branch for business) More Infos: restaring the machine didn't help (unsurprisingly) Picturecode login still works; I've already set the grouppolicy to enable pin login Feb 3, 2020 · Hi Thurs. all of the latest updates have also been made. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Step 2: Perform a System Restore Feb 4, 2025 · If fixes not just RDP but a lot of issues with accessing network shares after the 24H2 update. 36. Nov 22, 2024 · Windows Hello for Business uses smart-card based authentication for many operations. Go to Settings > Update & Security > Check for updates. Some people report that the Photos app stopped working after the Windows 10 update. Windows Version: 1909 (Build 18363. The face ID does not work, and requires a PIN. Restart (not shut down) your PC 4 times, each time let your PC get to the Desktop before the next restart, this will fix this issue a lot of the time Otherwise: Please open Windows File Explorer Sep 12, 2018 · After the most recent update Windows Hello no longer works when I start up my Surface Book. Jan 31, 2025 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Windows 11 v. By default, you can pause updates for up to 35 days. Identify and uninstall the most recent update installed before the issue began. After the update the camera wont turn on in the lock screen, so my face recognition sign in cant work. When this issue occurs, mouse and keyboard input become unresponsive within the session, requiring users to disconnect and Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. Restart your computer and as soon as the Windows logo appears, press and hold the power button to force a shutdown. May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. At this point, you can re-enroll your Windows Hello. SO frustrated! Please help! Nov 3, 2023 · - If the problem started after the 23H2 update, you can try rolling back to the previous Windows version. 305 installed on 4/16. Sometimes, compatibility issues arising from a BIOS update can be resolved with the latest Windows updates. To know the answer to the question: 'What does it cost to create an app?', you should find out how complex the application you are about to build is. " Try again later. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Click to set up you PIN again. Windows Update >, select Start > Settings. It shows only password option for sign-in. How to identify the issue. See if the problem is Dec 30, 2024 · Click on the Start Menu and type “Windows Update. Oct 2, 2024 · After installing the January 2025 Windows preview update , released January 21, 2025, and later updates, on Windows 11, version 24H2 devices, you might experience Remote Desktop sessions freezing shortly after connection. ” Upon pressing OK then emtering the pin again, it says “Something went wrong and your Pin isnt availiable. Now try signing in using Windows Hello again. I always have to restart the surface pro 7 to reactivate the touch screen. MSC . In Windows 10, you can access from Update & Security > Windows Update > View your update history > Uninstall updates Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. Best wishes. But I want to keep it. a. Mar 25, 2024 · After reseting Windows 11 after kb5053853 update I resetup Hello face rec. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. Check for pending updates in Settings - Windows Update. I just want my PIN to work or be able to set a new one. OS Build: 26100. It's possible that your drivers were corrupted during the update or that incompatible versions of drivers were installed. Welcome to Microsoft Community. Browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Dec 15, 2024 · b. 80 GHz. Aug 19, 2020 · Hello Gee23, I'm Jin, a fellow Windows 10 user and an independent advisor. Close Windows Hello and try going through the setup again". Here the critical steps. If you have already configured Windows Hello on your device but it stops working after update or for odd reason, then resetting the facial recognition and fingerprint options probably fix the problem. 0 19045 22H2 03/23/2023. Burns Jan 16, 2025 · Hello is working ok as I use the PIN with google. Dec 3, 2024 · Check for update uninstall options: First, check if you can uninstall the two updates KB5046740 and KB5048162 in the Windows Update History. Jul 27, 2020 · **Press Windows+I to open Settings. Check Windows Hello Settings. I'm sending this from an old Windows 10 laptop. Install any updates that you need. Update System Drivers. 22H2 installed on 4/15 & Goodix Biometric driver 3. I've tried disconnecting my school account and restarting my computer but that made no difference. We understand that you need to authenticate twice when logging in to the system after updating your system and your PIN is not available, this may be due to the fact that the security authentication settings are not working after updating your system and you need to re-add them. Under PIN (Windows Hello), click Add. I have been facing this issue Launch Windows Settings 10 app. Open the Troubleshooting tool: Open “Settings”, select “System” -> “Troubleshooting”. Follow the prompts to set a new PIN. When I went to check on the signin options it says that it can not find a compatible camera for Windows Hello. Then delete the folder named NGC. After publishing the updated CRL, it did not work immediately. I hope this resolves your issue! If you have any queries, please let me know. On the third start, Windows should enter the Automatic Repair Dec 4, 2024 · This has been asked about 1,000 times. After the reset, Windows Hello is no longer available to them with their domain account. It's considered a driver update: HP Inc. Now it's asking for the pin. If you are unable to uninstall the update, we can try resetting the Windows Hello configuration: a. , Welcome to Microsoft Community. There are several causes that make Windows Hello stop working on Windows 10 . After the updates were completed it says "Your PIN is no longer available due to a change to the security settings on this device. Check for Additional Updates: Specifically, check for updates in the 'Optional updates' section in Windows Update. 5. Most methods came from windows forums. But this is missing from the registry. please help! Jul 2, 2022 · After install you'd expedite all Windows Updates including Optional until no more are offered. " Current situation: 1. Jan 20, 2025 · Under Manage how you sign in to your device, find PIN (Windows Hello) and click Remove. May 22, 2024 · I am not a Windows friendly person. Mar 13, 2024 · Update Windows: Ensure your Windows is up to date. After a recent windows 11 update (Windows 11, version 24H2) the usb c port was not working on a HP Envy x360 Convertible 15-cn0xxx. I cannot even follow the above conversation. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Oct 3, 2024 · My suspicion is that you will notice in Event ID 1081 that the user account GUID is hidden (not by me, but by the Eventlog) and perhaps the cached GUID of the User Object inside Windows Hello was removed during the Windows 11 24h2 update? This only occurs after restarting post 24h2 update. Hope this helps. The touch screen stops responding after 10 mins of inactivity. 2. Click Accounts. Experience: Windows Feature Experience Pack 1000. Sep 14, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Nov 5, 2022 · - I found a couple videos saying to go into your registry, And find the file "PasswordLess" Then set value to 0. If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, please try some of the workarounds below that I found a time ago in a document written by Elsie Otachi and helped in its opportunity. The wifi option itself no Jan 9, 2025 · Briefly describe your problem in the text box, such as "Monitor connection not working after update", and then press Enter. Additional info: for Windows Hello, I only use the fingerprint reader. Open Settings, Windows Update, Update History, and Uninstall Recent Updates. ” Select “Check for updates. Aug 19, 2020 · In our case, we began noticing this issue after our root CRL next update date passed, and we had not updated our CRL. Use your PIN to logon. Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. I ran an firmware update under optional updates. To run Windows 10 in Safe Mode, check the article below: I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Under Related Settings, select Update History > Uninstall updates. When I Nov 21, 2024 · Hello all. (Windows Hello) after Windows 11 update origin, age, disability status Nov 30, 2024 · 2. Thank you for your feedback, according to your description, you can't use the mouse normally after updating your computer, you mentioned that you can't delete the latest system please ask what method you are trying again after failing, for the device problems after updating is usually caused by incompatibility between the device driver Hello! I have Dell XPS 13 9300 model with fingerprint. After every major update, Windows gives you a 10-day window to roll back to a previous version. Before it use to unlock with IR camera. In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. Oct 5, 2024 · 2. Nov 11, 2021 · Hey So recently i got a bios update and i updated it after the update my windows pin stopped working and i am not even able to set a new pin even my caps lock light Jan 23, 2025 · To uninstall an update, I n the Settings app on your Windows device, select Windows Update > Update history > Uninstall updates. Hello, Please Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Reconfigure Windows Hello. 8. Tick the box in File Explorer View tab to Show Hidden Files. Install all pending and detected updates, and restart your computer. The pin works but not facial or fingerprint recognition. Because our root is offline, there is a manual process to publish it, and the CRLdp is a different location than default. Sometimes system updates can overwrite the drivers for certain devices. When I was on Windows 10, it worked perfectly fine. I opened two feedback reports on the Feedback Hub giving as much detail as possible. It was working totally fine before. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. Please advise on how to get this resolved. Restarting your device might expedite the process. Feb 15, 2025 · Error code 0xc000005e status code 0x0 try restarting your pc. Device Manger is giving me: Currently, this hardware device is not connected to the computer. Jan 21, 2019 · 5) Run Hardware & Devices Troubleshooter at Settings > Update & Security > Troubleshoot. Make these changes Nov 28, 2024 · Hello! I'm currently at my wits' end and I really hope someone knows how to help me. By modifying the registry, you can extend the pause period to a longer time, like 365 days or even more. dat” files from the folder in step 2. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. In order to find out the detailed cause of the problem, I suggest you delete this update patch, refer to: How to uninstall a Windows Update - Microsoft Support. Click “Other Troubleshooting”, find “Printers” and click “Run”. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. Click on the windows key > search and open Device Manager > find the camera driver > Update. Click Accounts and select Sign-In options. any solutions? I already installed the latest drivers from the Lenovo website. Jan 26, 2025 · Hello, after successful installation of collective update for Windows 11 version 24H2 for x64 ((KB5050009) and collective update of Net framework(KB5049662), all apps on my computer lost coonection to internet, windows update doesn't work because it can't connect to internet, outlook mail and every other installed app don't work# browser also Fingerprint and Windows Hello worked fine out of the box. Alternative login using fingerprints also fail. Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. Dec 15, 2024 · I also tried Uninstall Updates -- it worked for the last 'Quality update', but it said that it could not restore the last 'Feature update'. ” If updates are available, download and install them. " Mar 5, 2025 · Your description of the problem indicates you may be logged into a temporary user account after the update, not your own user account. Reset fingerprint & facial recognition options. Basically neither fingerprint nor Windows Hello can be set up. still the same outcome Oct 6, 2024 · Select Windows biometric services from the left column. Status: Resolved. Oct 7, 2022 · Hello, I had a pop up to install Windows Update 22H2, which I originally did. Oct 25, 2023 · 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Jun 25, 2019 · I had recently update my laptop and the windows hello is not working. I'm experiencing massive problems soon after installing the Microsoft Update to Windows 11, version 24H2. " Nov 11, 2021 · Method 2 : Install Windows Update. you'll have to send an uninstall update update to remove the updates since 9/24/24. Dec 3, 2023 · In WinRE, select Troubleshooting > Advanced Options > Uninstall Updates. 1. Lockscreen reports "camera not available. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. You will see Sign-in Options on the left side. **Click on Uninstall Updates **Right-click each and select Uninstall. This issue might be encountered on devices which already have Windows Hello when upgrading but should not happen on devices which enable Windows Hello after upgrading or installing Windows 11, version 22H2. 60GHz, 1. Only sign in option now is via PIN. Delete all “. You can try rolling back and then immediately pausing Windows updates in the Windows Update settings. CTRL + ALT + DEL logout to test new fingerprint. Jul 16, 2022 · I recently updated to Windows 11. Maintaining your Windows with the latest updates can prevent numerous compatibility issues and improve overall system 3 days ago · The safeguard hold (ID 55382406) that was previously in place for this issue will be lifted in the coming days. I now have Windows 10 Home 64 10. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Select "Technical Support" and click "Confirm". Select the type of update to uninstall (Latest Quality Update or Latest Feature Update). Instead it told me to log in with my Microsoft password. Merek. - Firmware - 15. 👍😎 Nov 10, 2015 · This article provides troubleshooting guidance to help you resolve potential issues with devices that are running Windows 10 or newer and Windows Server 2016 or newer. The option to add a finger or remove the fingerprint are greyed out and not clickable. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Before I re-installed Windows, Hello (face) was working fine. 75. Open the Certificate Authority snap-in. Uninstalling that update allowed the camera to work again. The fingerprint scanning capability stopped working immediately after the Win update finished. After a system restore, Windows Hello settings might be reset. After that, you will see that a Set up button appears in Windows Hello Jan 9, 2025 · 1. Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. Jun 30, 2019 · Hi, My Windows Hello Fingerprint Scanner is not working after the latest BIOS update. Feb 16, 2025 · Recently, all my windows hello options are "currently unavailable. My webcam works. All greek to me. Device Status: Oct 3, 2022 · still the same, Windows Hello not working after waking up. Use the Print Troubleshooting tool. First, update the firmware to the latest version. . I am using a Lenovo S340 Ideapad with the following specs: Processor: Intel i5-8265U CPU @ 1. Here is what it looks like when it is not working: Oct 20, 2024 · Hello Arun, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Confirm the removal and restart your computer. hxp aggdc gnh tbkko uutxvpo ydzovlu umxn knvao hpxcdez xjrsc augbe udsi xfepaii cape ohsqyoy